App support
This is the support page for applications published by Asas Al-Qarar. Use it if an app will not sign in, a feature fails, or you need a copy or deletion of your data.
How to get help
- Email appsupport@asasalqarar.com from the address you use with the app, or message us on WhatsApp at +966 54 099 9633.
- Include the app name, what you were trying to do, what happened instead, and the phone model and operating system if the problem is on the device.
- If you cannot reach the registered email, say so in the message and we will tell you how to confirm that the account is yours.
Response time
We aim to reply within two business days. Business hours are Sunday – Thursday, 9:00–17:00 (Asia/Riyadh). Friday and Saturday are outside those hours.
Support email
Common questions
Which email should I use?
Write to appsupport@asasalqarar.com. For an account or deletion request, use the email address registered on the account so we can confirm it is you.
What should I include?
The app name, the account email or phone number, a short description of the issue, and any error text you can see. Screenshots help when the problem is on screen.
How quickly will you reply?
We aim to reply within two business days (Sunday – Thursday, 9:00–17:00, Asia/Riyadh). A store review or a payment provider can take longer when the next step is outside our systems.
Can you help me sign in?
Yes. Write from the registered email if you can. We will help you recover access, or tell you if the account cannot be found.
How do I delete my account and data?
Follow the steps on the Delete Account page, or email appsupport@asasalqarar.com from the registered address with the subject “Account deletion request”. We complete deletion requests within 30 days, except for records the law requires us to keep.
Do you support Arabic and English?
Yes. You can write to support in either language.