This Privacy Policy describes how ASAS AL-QARAR TELECOMMUNICATIONS AND INFORMATION TECHNOLOGY COMPANY ("Asas Al-Qarar", "we", "us") collects, uses and discloses your information when you use our website, mobile applications and related services (the "Service"), and explains your privacy rights and how the law protects you. By using the Service, you agree to the collection and use of information in accordance with this policy.
1. Types of Data Collected
1.1 Information you provide to us
- Full name, email address, phone number and company details when you register or contact us.
- Billing information for paid services.
- Content and data you submit while using our apps or platform.
1.2 Information we collect automatically
- IP address, device type and model, operating system, app version, browser type and approximate location.
- Usage data such as screens visited, features used, session duration and crash/diagnostic logs.
1.3 Device permissions
Our apps request access to device features (such as camera, photos, notifications or location) only when needed for a feature you choose to use. You can withdraw these permissions at any time from your device settings.
1.4 Data from third-party services
When you sign in or interact through third-party services (for example, Google or Apple sign-in, or messaging and payment providers), we receive the information those services share with us under their own policies.
2. How We Use Your Information
- Provide, operate and maintain the Service.
- Create and manage user accounts and authenticate users.
- Respond to inquiries and provide customer support.
- Send service-related notifications and updates.
- Analyze usage to improve performance and user experience.
- Detect, prevent and investigate fraud, abuse and security incidents.
- Comply with legal and regulatory obligations.
We do not rely on legitimate interest as a lawful basis for processing sensitive personal data, in line with Article 16 of the Implementing Regulation of the Saudi Personal Data Protection Law (PDPL).
4. Data Retention
We keep personal information only as long as needed to provide the Service and meet operational, legal or compliance requirements. You may request deletion of your data at any time, subject to exceptions required by law.
5. Account and Data Deletion
You can request deletion of your account and associated data by emailing appsupport@asasalqarar.com from your registered email, or through the steps on our Delete Account page. We process requests within 30 days, except for data we are legally required to keep.
6. Data Security
We apply industry-standard safeguards including encryption in transit, access controls and secure APIs. No method of transmission or storage is completely secure, but we work to protect your data.
7. International Data Transfers
Your information may be processed or stored outside your country of residence, including through our service providers. Where this happens, we apply appropriate safeguards as required by the PDPL and its regulations.
8. Your Rights
Subject to applicable law, you have the right to:
- Be informed about how your data is processed.
- Access and obtain a copy of your personal data.
- Correct or update inaccurate data.
- Request deletion of your data.
- Withdraw consent and object to or restrict certain processing.
- Lodge a complaint with the competent authority.
To exercise these rights, contact appsupport@asasalqarar.com.
10. Children's Privacy
Our Service is not directed to individuals under 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with data, contact us and we will delete it.
11. Changes to This Policy
We may update this policy from time to time and will update the "Last updated" date above. Material changes will be announced on the website or in our apps. Continued use of the Service after changes means you accept the revised policy.
12. Data Protection Contact
For any data protection matter, contact us at appsupport@asasalqarar.com.
If you are not satisfied with how we handled your request, you may escalate your complaint to the Saudi Data & AI Authority (SDAIA):
Useful links:
13. Contact Us
ASAS AL-QARAR TELECOMMUNICATIONS AND INFORMATION TECHNOLOGY COMPANY
Commercial Registration National Number: 7010059298
Email: appsupport@asasalqarar.com
Phone: +966 54 099 9633
Address: Unit No. 75, 3325 Al Imam Saud Ibn Faisal Branch Road, Riyadh 13515, Saudi Arabia